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Customer Experience
Focus on the customer
| How to exceed expectations and make your customers happy Customer enthusiasm is a key factor for retail success. Customers expect an outstanding shopping experience and the seamless integration of online and offl ine trade. The Internet of Things (IoT) enables retailers to gather key insights into the needs of their customers and to use them in real time. At what events in the business can you support your customers with “connected devices” in an optimum way? CONNECT helps you to eliminate sales fl ow disruptions and to increase sales conversions. Use new potentials It is essential for retailers to position themselves well in the future and to ward off attacks from new competitors in their own value chain. The IoT enables retailers and potential new competitors to offer new services and order offers to customers. | Recognise and fulfi l customer needs CONNECT supports you in recognising and fulfi lling the needs of your customers in real time. This can be a service in a store or directly at the customer's home. In addition, you can measure customer satisfaction e.g. for waiting times, product ranges and availability. With our reporting you can identify trends or compare the performance levels of individual stores. Strengthen your brand By continuously recording and evaluating your service performance, e.g. by tracking response times, you establish and standardise a consistent level of performance in all stores and thus strengthen your brand sustainably. Automate business processes The CONNECT IoT system offers you great opportunities to structure, automate and connect your operational processes more | efficiently. With the help of our technology, you gain more room and time for your core business: creating a unique customer experience. What is the CONNECT network? The principle is very simple: CONNECT allows all connected things to communicate with each other, records the interaction, monitors it and can adapt it for you. One system – numerous applications But still no tedious installation effort! With CONNECT, we have succeeded in creating a comprehensive range of solutions. You set up only one system and can confi gure and expand it yourself, depending on the application. You simply activate the app in your CONNECT interface, add the hardware required for your case to your network via smartphone within seconds, defi ne the process and you're good to go! |
Customized design In our portfolio you will already find a large
selection of designs for different applications. We would also be happy to
design a customized ID for your individual case,
which fi ts perfectly into your corporate design.
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